According to Knutsen et al., (2005), in mobile settings, perceived ease-to-use corresponds with the degree to which the individual relates to the freedom of difficulty with the use of mobile technology and services in daily usage.
Some of the mobile devices can be complex or tedious to use, for example, Taylor and Todd (1995) state that there is a fact in the media that the use of certain services on mobile phones can sometimes be tiresome, especially when surfing the interface such as the internet on mobile devices. Fang et al.,(2005), found that the nature of innovation or the task or any related services can sometimes persuade the ease of use. For example, perceived ease to use influences the intended to use the innovation only when it gives intrinsic motivation, but not when it gives extrinsic rewards to its users (Gefen and Straub, 2000). Some of the previous studies have shown that there is a positive correlation between perceived ease of use and the intention to use. Luarn and Lin (2005) have stated that there is a positive relationship between the ease of use with the intent to use.
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Gurit and Republish (2006) also stated that perceived ease-to-use has a positive impact on the intention to use online banking in Malaysia. In conclusion, perceived ease of use is also seen as having a great impact on the development of initial willingness to use internet banking (Ramayah et al., 2003). According to Davis (1989), perceived ease of use is the continuity of perceived usefulness. In conclusion, the perceived ease of use is to act as a predictor of perceived usefulness. Hence, Yan et al., 2010, found that perceived usefulness and perceived ease-to-use were used to predict the user’s attitude toward using the system.
Therefore, a system which is more convenient to use will facilitate more system usage and work performance, than a system that is hard to use(Venkatesh and Morris, 2000).