AdvancesJF1 for certain restaurant employees disappears, leading to

AdvancesJF1  in technology are revolutionizingalmost every single industry in the world, and restaurants are no different.Historically, the restaurant industry was built on consumer satisfaction, ahallmark of which was the in-person interactions between the customer and the waitstaff. Recent advancements in technology have simultaneously presented new opportunitiesand new challenges for the foodservice industry, especially for the workforce.Within the last ten years, more and more restaurant businesses, primarily fastcasual and quick service restaurants, are adopting automated ordering machines.The automation of restaurant ordering enables the customer to be in and outquickly, purchasing food without barely even interacting with another person.

While this improves customer efficiency, the need for certain restaurantemployees disappears, leading to massive worker displacement. The positiveeffects of automated ordering machines are that they appeal to the future generationaccustomed to hyper-connectivity and emphasize efficiency for the customer. However,the negative impact of automated ordering is that it aggravates workerdisplacement.

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Ultimately, restaurants should transition to automated ordering becauseof benefits it offers to the consumer – the ability to order quickly and theguarantee of accuracy – and automation keeps the restaurant experienceconsistent with that of modern society.             The needs, wants, concerns, andwell-being of the customer are central to a restaurant’s success because unhappycustomers leads to decreased revenue. The restaurant industry is one of thelargest and fastest growing industries in US economy. Since 2003, with theexception of 2009 due to the economic crisis, there has been a consistentincrease in the revenue growth of quick service restaurants in the UnitedStates (See Figure 1).1Increased annual revenue rates suggest that the industry is successfullyprioritizing consumer efficiency and is adapting with the changing times.

1 Revenue of QSR industry (Graph by Statista) AccessedJanuary 20, 2018 at JF1Useheaders here to break up your text, ie IntroductionBenefits 


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