Cultural/language have used inappropriate communication aids and a

Cultural/language differences – individuals from different backgrounds may use varying communication methods and in different ways. People from different religious backgrounds may find some gestures inappropriate that other religions use on a daily basis.

Distress/emotional – all individuals can become emotional or distressed at times and become upset. This can affect how we hear or listen as we may not take in what someone is saying to us, or it could be interpreted in a different way causing misunderstandings and possible further upset.Linguistic difficulties – which can lead to a poor explanation or a misunderstanding. The person speaking may not have been speaking clearly or might have assumed that the individual was listening and heard what they have said but they may have been distracted by something else that interested them. The person speaking may have used inappropriate communication aids and a language that the individual is unfamiliar with. This can lead to people making assumptions, jump to conclusions or lead to mix ups in what was actually meant.

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Aggression – an individual can become aggressive towards another person for many reasons, some of which are: if someone does something or says something to them that they don’t like or agree with or if they have misinterpreted or misunderstood a conversation then their behaviour can change. Their behaviour can become unpleasant, frightening or intimidating and can be put across in a variety of ways such as: physical, mental or verbal. Aggression is both a form of communication but it is also a barrier to communication. If an individual is annoyed, frustrated or irritated the person they are providing a service for may feel dominated, threatened and unable to respond.

This will lead to a poorer service being offered due to the breakdown in effective communication.


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