In organization, attitudes are important because they affect individual’s behavior towards its job. An attitude refers to a set of emotions, beliefs, and behaviors toward a particular object, person, thing, or event. It is a way of thinking, and they shape how we relate to our environment both in work and outside work. Through attitude, we learned on how to evaluate things in a certain way. It is every person’s tendency to respond positively or negatively towards a certain situation, person, object or idea.
In the workplace, employees can possess either a positive or negative attitude about specific work tasks, co-workers, managers, products and services, and even the organization itself. It is essential to hold to on to positive attitude to ensure success in our daily endeavour. We hold attitudes to push through challenging situations to achieve a target and motivate us to achieve what we do or what we desire to realize in our lives. Attitudes can be formed through experience, social factors, and learning. Experience may be a direct personal experience or may be a result from observation. Through experiences and observations, we learn to develop our thoughts and actions about the situation.
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Social roles and social norms are factors that influences attitudes. As a member of an organization we are expected to behave how we should behave in a particular role or we are expected to act the right and proper way to behave that are considered appropriate. While attitudes are enduring, they can also change. Since our attitudes are shaped by our experiences, as we experience more, our attitudes can change. There are many ways a person can lead to change in attitude. A person can change his or her attitude after observing the behavior of others or his or her own experiences.
Through others motivation, by listening to their comments and feedbacks we learned to develop and even change our attitude since we already knew the impact and consequences of having a negative attitude.