QNB, of control. A tall hierarchical organisation

QNB, Qatar National Bank (QNB Group) is a Qatari commercial bank headquartered in Doha, Qatar.

QNB Group has steadily grown to be the biggest bank in Qatar and the largest financial institution in the Middle East and Africa region. It was founded in 1964 and currently has subsidiaries and associates in 31 countries spanning 3 continents. The bank’s ownership is evenly divided between the Qatar Investment Authority and members of the public.

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In a hierarchical organisation employees are ranked at various levels within the organisation, each level is one above the other. At each stage in the chain, one person has a number of workers directly under them, within their span of control. A tall hierarchical organisation has many levels and a flat hierarchical organisation will only have a few. The chain of command i.e. the way authority is organised) is a typical pyramid shape.

The structure of the contemporary bank is shaped above all by: philosophy of bank action on the market, the service offer, expectations of different business groups (like shareholders, owners, the management staff, workers, clients) determining the bank action on the market (technology, the economic policy, profits of households, a lifestyle of the society). Appropriate forming the organizational structure, which must be effective, elastic but first of all it must enable controlled flow of information both about results of very organization as well as made on its behalf operations and customers, is in the centre of special attention of the bank. Therefore, it is not possible to adjust to a different organisational structure due to the complexity of the bank’s system.


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