To make a point and outline a concern, to understand and be understood, to share ideas and information and to receive information, to express their needs, to reassure, express feelings, to socialise, establish and maintain relationships with others, to share opinions and give encouragement.Residents communicate to express their needs.
As a carer I discuss the options and choices available to the person to allow them and informed choice regards to their care. Because the person listening may not always indicate verbally if they have understood or agree. Observing their body language helps me if they understand or agrees.
Observation helps me understand the effectiveness of communication and body language is instinctive and more reliable than verbal communication in many ways.