Verbal communication – This can sometimes become complicated

Verbal communication – This can sometimes become complicated due to words having different meanings between different generations and cultures. The choice of words used is important to ensure that we use jargon and abbreviations that our staff and service users will all understand.

It is also important to listen as well as to speak. Paralinguistic communication – This is when we moderate our speech to change the volume, rhythm tone of voice and timing to moderate our speech. Written communication – Written reports, note taking, emails and other forms of electronic communication are all forms of written communication and it is important that they are clear and accurate, up to date and non-judgemental to enable others to read it. Non -verbal communication – Facial expressions, eye contact, gestures, positions and movement, and touch are examples of non-verbal communication.

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Our facial expressions communicate emotion without speaking, so we are able to Judge people’s emotions from this. Assisted communication – This is the use of an aid to help with communication. These could be a letter or word board, or high tech computerised equipment to help in the transmission of a message. Light writer – a portable device which the individual types what they want to say. Sign – British sign language is used as a communication aid by individuals with hearing loss.Deaf blind manual alphabet – Finger spelling alphabet is used to communicate. Makatan – Used as an aid to support speech.

In all forms of communication it is important to maintain confidentiality by ensuring that all conversations are strictly kept to workplace environments, and you only speak about service users to people that you need to for example carers or medical professionals on a need to know basis.


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